Shipping policy

Shipping Policy (Wholesale B2B – iPhone Distribution)

1. Order Processing
All wholesale orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Due to the nature of bulk B2B transactions, additional verification may be required before dispatch.

2. Shipping Timeframe
Standard delivery time is 5–7 business days from the date of order confirmation. This timeline may vary depending on destination, order volume, customs clearance (if applicable), and courier performance.

3. Shipping Methods
We partner with reliable domestic and international logistics providers to ensure safe and timely delivery. The shipping carrier will be selected based on your location, order size, and service availability.

4. Shipping Charges
Shipping costs are calculated based on:

  • Order quantity and weight

  • Delivery location

  • Preferred shipping method

All shipping fees will be clearly displayed at checkout or communicated before order confirmation.

5. Order Tracking
Once your order has been shipped, a tracking number and carrier details will be provided via email or your business account dashboard. You are responsible for monitoring shipment progress.

6. Delivery Conditions

  • Deliveries are made to the address provided at checkout.

  • A signature may be required upon delivery for security purposes.

  • Ensure accurate and complete shipping information to avoid delays.

7. Delays & Exceptions
While we aim to meet the 5–7 day delivery window, delays may occur due to:

  • Customs clearance procedures

  • High order volumes

  • Unforeseen logistical disruptions

  • Incomplete or incorrect shipping details

We are not liable for delays caused by third-party carriers or customs authorities.

8. International Shipping (if applicable)
For cross-border shipments:

  • Buyers are responsible for any import duties, taxes, or customs fees.

  • Clearance procedures may extend delivery timelines beyond 7 business days.

9. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:

  • Notify us within 48 hours of delivery (or expected delivery date).

  • Provide photographic evidence (for damaged goods).
    We will coordinate with the carrier to resolve the issue and offer a replacement or appropriate solution.

10. Bulk Orders & Special Arrangements
Large-volume orders may require customized shipping timelines and logistics planning. Our team will communicate estimated delivery schedules prior to dispatch.

11. Contact & Support
For any shipping-related inquiries, please contact our support team with your order details. We are committed to providing timely assistance for all B2B clients.

By placing an order on our platform, you agree to the terms outlined in this Shipping Policy.